English  |  正體中文  |  简体中文  |  全文筆數/總筆數 : 74911/106084 (71%)
造訪人次 : 19410778      線上人數 : 376
RC Version 6.0 © Powered By DSPACE, MIT. Enhanced by NTU Library IR team.
搜尋範圍 查詢小技巧:
  • 您可在西文檢索詞彙前後加上"雙引號",以獲取較精準的檢索結果
  • 若欲以作者姓名搜尋,建議至進階搜尋限定作者欄位,可獲得較完整資料
  • 進階搜尋
    請使用永久網址來引用或連結此文件: http://nccur.lib.nccu.edu.tw/handle/140.119/96552


    題名: 電子化跨域治理影響因素之研究:多個案之探索
    其他題名: Influential Factors of Electronic Cross-Boundary Governance: An Exploratory Study with Multiple Cases
    作者: 胡龍騰;曾冠球;張智凱;黃榮志
    Hu, Lung-Teng;Tseng, Kuan-Chiu;Chang, Chih-Kai;Huang, Rong-Chih
    關鍵詞: 電子治理;跨域治理;電子化政府;後端平台整合;跨組織系統
    electronic governance;cross-boundary governance;e-government;back-office integration;interorganizational system
    日期: 2013-09
    上傳時間: 2016-05-11 17:04:57 (UTC+8)
    摘要: 隨著全球與社會環境的快速變遷,公共事務的範疇和內涵日趨複雜,依據傳統社會型態所形成的政府組織架構,顯已不足以應付劇烈變動下所衍生的許多有賴透過跨機關或跨部門合作等「跨域」方式加以解決的棘手性議題。但在已習於部門化和專業分工的政府部門中處理跨域問題,實是當前公共治理中的一大挑戰。在民眾向政府申辦的案件處理上,同樣面臨跨域問題的挑戰,因此政府部門亟思透過資通科技的協助,藉以改善傳統組織分工下的跨域治理問題。但在引入資通科技後,政府真能解決現階段後端組織整合之問題?有哪些因素對於跨機關整合具有關鍵性的影響?甚者,業務相互關聯的機關間是否真有其意願採納跨域服務整合的觀念?爰此,本研究之主要目的,即在於由電子治理的角度,耙梳歸納當前理論文獻針對電子跨域整合所討論的相關影響因素,並進而檢視我國目前在電子化服務中跨域整合管理的代表性個案所呈現之影響成敗的關鍵因素,以期透過此理論與個案的交互對話補充,提出更為廣博的電子化跨機關整合服務之影響因素架構,作為電子化跨機關整合在實務推動或理論研究時參照與思辨的基礎。
    Accompanying with the rapid evolution of information and communication technologies, customer service delivery has been confronted a radical transformation in both the public and private sectors. One-stop service with inter-organizational integration, even joined-up government, has become a beautiful vision as well as desired expectation of future public service. As a strong body of literature in business process reengineering and interorganizational system presents the possibility of ubiquitous public service delivery, however, we still do not have a clear idea in terms of what factors that may influence agency’s decision to adopt or not to adopt electronic cross-boundary initiatives. Still, we remain unclear about the critical success factors of such electronic cross-boundary public initiatives. Therefore, the present paper aims to explore the factors which may influence public agency’s intention of adopting electronic cross-boundary initiatives to provide integrated public services. On the other hand, the critical success factors of such back-office reforms in the public sector will be examined as well. In addition to the literature reviews of business process reengineering and interorganizational system theories, multiple case studies in Taiwan’s government agencies along with in-depth interviews and focus group interviews were employed as the primary methods of the study. Research findings and implications for the application of electronic cross-boundary governance in Taiwan will be discussed at the end of the present paper.
    關聯: 公共行政學報, 45,1-39
    Journal of Public Administration National Chengchi University
    資料類型: article
    顯示於類別:[公共行政學報 TSSCI] 期刊論文

    文件中的檔案:

    檔案 描述 大小格式瀏覽次數
    45139.pdf935KbAdobe PDF141檢視/開啟


    在政大典藏中所有的資料項目都受到原著作權保護.


    社群 sharing

    著作權政策宣告
    1.本網站之數位內容為國立政治大學所收錄之機構典藏,無償提供學術研究與公眾教育等公益性使用,惟仍請適度,合理使用本網站之內容,以尊重著作權人之權益。商業上之利用,則請先取得著作權人之授權。
    2.本網站之製作,已盡力防止侵害著作權人之權益,如仍發現本網站之數位內容有侵害著作權人權益情事者,請權利人通知本網站維護人員(nccur@nccu.edu.tw),維護人員將立即採取移除該數位著作等補救措施。
    DSpace Software Copyright © 2002-2004  MIT &  Hewlett-Packard  /   Enhanced by   NTU Library IR team Copyright ©   - 回饋