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    政大機構典藏 > 商學院 > 資訊管理學系 > 期刊論文 >  Item 140.119/78967
    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/78967


    Title: Quality management initiatives in the banking industry: A meta analysis of Hong Kong and the UK
    Authors: Li, Eldon Y.;Zhao, Xiande;Lee, Tien-sheng
    李有仁
    Contributors: 資管系
    Date: 2001
    Issue Date: 2015-10-15 16:06:11 (UTC+8)
    Abstract: The banking industry in Hong Kong plays a significant role in the international financial arena. Because of increasingly competitive pressure from domestic and overseas banks, Hong Kong banks must improve service quality and care about customer demand. They must tightly control cost and improve the quality and efficiency of operations in order to maintain profitability. This study surveys the entire population of licensed banks in Hong Kong on their quality management initiatives. It not only analyzes the current status of quality management initiatives in Hong Kong, but also compares the results with those from UK financial institutions in 1994.
    Relation: International Journal of Quality & Reliability Management , vol. 18, no. 6, pp. 570-584
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1108/EUM0000000005583
    DOI: 10.1108/EUM0000000005583
    Appears in Collections:[資訊管理學系] 期刊論文

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