Evaluating the success of enterprise resource planning (ERP) systems for relevant organizations is an emerging area of study. Many organizations both large and small have been victims of unsuccessful ERP implementations. This study attempts to complement ongoing research dedicated to understanding ERP systems more clearly and how knowledge creation drives success. Knowledge is recognized as a strategic tool within an organization necessary for sustaining a competitive advantage. Numerous studies have focused on knowledge management and its relationship to overall organizational performance, with a lack of observation, however, on individual systems. This study aims to investigate how knowledge management enablers and knowledge creation relate to ERP success. This research targets footwear and apparel manufacturers, as these industries are unique due to product demand challenges and supply chain inefficiencies. The involved survey contains 187 respondents, with the result of this empirical study indicating that knowledge creation has an impact on ERP success. Specifically, in knowledge management enablers, organizational culture and decentralized organization demonstrates a strong relationship to the knowledge creation that further influences the success of ERP systems.
International Journal of Electronic Business Management,11(1), 49-59