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    题名: The Effects of Standardization and Trust on Franchisee’s Performance and Satisfaction: A Study on Franchise Systems in the Growth Stage
    作者: 邱志聖
    Chiou, Jyh-Shen;Droge, Cornelia
    贡献者: 國貿系
    日期: 2012.01
    上传时间: 2014-07-08 17:21:36 (UTC+8)
    摘要: Franchise systems aim to capitalize on both economies of scale and the benefits derived from localized operations. Although franchisees can be considered small businesses with some independence and local knowledge, compliance with system standardization may be critical to achieving scale benefits, as well as realizing and then maintaining the desired image during the growth stage of the franchise life cycle. However, standardization requirements from the franchisor demand that franchisees make specific investments in the system, which make franchisees more vulnerable to the franchisor. Therefore, whether a franchisee can trust the franchisor becomes an important factor that facilitates the relationship between standardization requirements and franchisees' overall sales and service performance in the market. This research focuses on franchisees in a growing franchise system and examines how the standardization requirements, trust in the franchisor, and the interaction term affect the sales and service performance of a franchisee and ultimately the franchisee's satisfaction. The findings support the hypotheses that, first, the standardization requirements positively affect both sales and service performance. Second, trust not only has main effects on satisfaction and performance constructs but also moderates positively the relationships between standardization requirements and sales/service performance.
    關聯: Journal of Small Business Management,53(1),129-144
    数据类型: article
    DOI 連結: http://dx.doi.org/10.1111/jsbm.12057
    DOI: 10.1111/jsbm.12057
    显示于类别:[國際經營與貿易學系 ] 期刊論文

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