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    Please use this identifier to cite or link to this item: http://nccur.lib.nccu.edu.tw/handle/140.119/12558


    Title: The Antecedents of Consumers' Loyalty toward Internet Service Providers
    Authors: 邱志聖
    Chiou,Jyh-Shen
    Keywords: ISP;Trust;Value;Forthcoming technology expectancy;Loyalty
    Date: 2004-07
    Issue Date: 2008-12-03 13:58:29 (UTC+8)
    Abstract: Internet popularity is growing at an impressive rate. Sooner or later, every consumer comes face to face with the decision of choosing an Internet Service Provider (ISP). This study developed and empirically tested a model examining the antecedents of consumer loyalty toward ISPs. It incorporated the concept of expected technology change into the model to examine its effects on the formation of ISP loyalty intention. Confirmatory Factor Analysis (CFA) was performed to examine the reliability and validity of the measurement model, and the structural equation modeling techniques were used to evaluate the casual model. Based on an internet survey in Taiwan, this study showed that perceived value is very important in generating overall customer satisfaction and loyalty intention toward an ISP, and that perceived trust of an ISP enhances perceived value, overall satisfaction, and loyalty intention. However, the study demonstrated that future ISP technology expectancy exerted a negative influence on a consumer’s overall satisfaction and loyalty intention toward their ISP.
    Relation: Information & Management, 41(6), 685-695
    Data Type: article
    DOI 連結: http://dx.doi.org/10.1016/j.im.2003.08.006
    DOI: 10.1016/j.im.2003.08.006
    Appears in Collections:[國際經營與貿易學系 ] 期刊論文

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