This second of two articles examines strategies for addressing managerial mediocrity. It finds that (1) strengthening expectations, (2) providing feedback and information, (3) aligning consequences for managers' performance with organizational goals, and (4) continuing professional development and training are effective strategies for increasing the commitment of managers to modern values and practices of public administration. Such commitment is, in turn, shown to be associated with improved outcomes. Cities in which most managers are perceived as having a mediocre strong commitment can make significant improvements by expanding these efforts. This article provides practical suggestions for doing so, and is based on a survey of local government officials.
Public Performance & Management Review, Vol.27, No.2, pp.30-52